Remote Support 2 Hours

Need Immediate Technical Assistance?
We can connect to your computer remotely, giving our technicians access in minutes, not hours or days.

Once you have given our technician the relevant access permission to connect to your computer, we will be able to fix anything that is happening on your computer, as if we were sitting in front of your computer. Remote support allows us to see your computer screen and control its mouse and keyboard so that we can safely fix most technical and network problems of your computer over the Internet. You can still see our actions through your screen and learn directly what exactly we are doing to your computer throughout the repair of our trained professional technician.

The advantages of remote computer support:

• It’s Fast: Get help right away without having to wait for a computer technician to come to your location.
• It’s Convenient: You don’t have to take your computer to a store and leave it there for a few days or wait for an appointment for an on-site visit.
• It’s Affordable: The cost of this support is lower than sending a computer technician to you…remote support allows us to charge much more affordably for the same high-quality services you’d get from an on-site technician.
• It’s Secure: Connecting to your computer is 100% secure and supports 256bit encryption, which is the same encryption used by banks. At the end of your remote support session, our software is automatically deleted from your computer and we can no longer access your computer.

We are able to solve most computer problems using remote support, including:

• Optimizing (tune up) your computer, making it start and run faster.
• Detecting and removing viruses and installing and configuring anti-virus software.
• Stopping pop-ups, removing adware/spyware and installing/setting up anti-spyware.
• Fix email and software problems.
• Diagnose and troubleshoot home or business networks.
• Password Recovery.
• Configuration/Setup of Devices such as Printers, MP3 Players, and Scanners.
• Backup Mobile Phone Data.
• Perform standard/scheduled maintenance, Windows upgrades/updates.
• Installation, configuration of new software and hardware.
• Help on the process of backing up data, transferring data from one computer to another.
• Setting up secure wireless networks.
• Assess your network security and make recommendations on how your security can be improved.
• Fix error messages or frozen screens and much more!!

Remote technical support is billed by the hour. The minimum charge is one hour. This means that if the technician stays online for either an hour to fix the problem on your computer or 10 minutes you will be charged the minimum charge which is 60 minutes. If the technician takes 90 minutes to resolve the problem then the charge will be for 120 minutes (2 hours of remote technical support).

Remote technical support costs must be prepaid.

How can I get Remote Technical Support?

1. Please contact us first and describe the problem to us so we can advise you on whether the problem can be resolved by remote technical support or by having a technician visit your site or ours.
2. Purchase the relevant service from our eshop.
3. Follow the installation instructions of the special program, which will be sent to you by email after the completion of your purchase.
4. You have been waiting for us to call you to make the connection.